Telecommunication Dispute Resolution Service is an industry body that resolves disputes between and has published an code of practice.
The code sets "appropriate standards of practice that apply consistently across the industry."
Customers who are customers of the
following companies can lodge complaints with the service:
Ihug
Kordia
Orcon
Slingshot
Telstra Clear
World x Change
Xtra
InternetNZ is another body interested in ISP issues, and has recently published an ISP Spam Code of Practice.